import React, { useState, useEffect, useCallback, useRef } from 'react';
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import { useCaseData } from '../../contexts/CaseDataContext';
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import OutboundBotAPIService from '../../services/OutboundBotAPIService';
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import ProcessAPIService from '../../services/ProcessAPIService';
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import { message } from 'antd';
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const OUTBOUND_JOBS_KEY = 'outbound_call_jobs';
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// 活跃状态列表
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const ACTIVE_STATUSES = ['Scheduling', 'Executing', 'Paused', 'Drafted', 'InProgress', 'Calling', 'Ringing', 'Answered'];
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// Scheduling 状态 - 此状态变化不需要调用更新API
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const SCHEDULING_STATUS = 'Scheduling';
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const BACKEND_STATUSES = ['Scheduling', 'Executing', 'Succeeded', 'Paused', 'Failed', 'Cancelled', 'Drafted'];
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const STATUS_TO_BACKEND = {
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InProgress: 'Executing',
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Calling: 'Executing',
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Ringing: 'Executing',
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Answered: 'Executing'
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};
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const isActiveStatus = (status) => !status || ACTIVE_STATUSES.includes(status);
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/**
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* 智能外呼通话显示组件
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* 显示在页面右下角的气泡组件，支持多人通话
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* @param {Object} props
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* @param {Function} props.onSwitchTab - Tab切换回调
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* @param {Function} props.onRefreshData - 数据刷新回调
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*/
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const OutboundCallWidget = ({ onSwitchTab, onRefreshData }) => {
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const { caseData } = useCaseData();
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const [isVisible, setIsVisible] = useState(false); // 默认隐藏
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const [isMinimized, setIsMinimized] = useState(false); // 默认展开（非最小化）
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const [calls, setCalls] = useState([]);
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const [mediationRecords, setMediationRecords] = useState([]); // AI调解记录
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const isMountedRef = useRef(true);
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// 轮询间隔（毫秒）
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const POLL_INTERVAL = 10000; // 10秒
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// 最大重试次数
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const MAX_RETRY_COUNT = 10;
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// 获取 caseId
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const caseId = caseData?.caseId || caseData?.case_id;
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// 获取 mediationId
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const mediationId = caseData?.mediation?.id;
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// 加载AI调解记录（无Loading效果）
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const loadMediationRecords = useCallback(async () => {
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if (!mediationId) return;
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try {
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const response = await ProcessAPIService.getProcessRecords({
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mediation_id: mediationId
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});
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if (isMountedRef.current) {
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setMediationRecords(response.data || []);
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console.log('AI调解记录加载成功:', response.data?.length || 0, '条');
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}
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} catch (err) {
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console.error('加载AI调解记录失败:', err);
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// 不显示错误提示，不设置loading状态
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}
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}, [mediationId]);
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// 格式化通话时长
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const formatDuration = (seconds) => {
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const mins = Math.floor(seconds / 60);
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const secs = seconds % 60;
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return `${mins.toString().padStart(2, '0')}:${secs.toString().padStart(2, '0')}`;
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};
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/**
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* 从 localStorage 读取外呼任务（包括成功和失败的任务）
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* @returns {Array} 任务数组
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*/
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const loadJobsFromStorage = () => {
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try {
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// 读取成功的任务
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const storedSuccess = localStorage.getItem(OUTBOUND_JOBS_KEY);
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const successJobs = storedSuccess ? JSON.parse(storedSuccess) : [];
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// 读取失败的任务
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const storedFailed = localStorage.getItem(`${OUTBOUND_JOBS_KEY}_failed`);
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const failedJobs = storedFailed ? JSON.parse(storedFailed) : [];
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console.log('读取失败任务:', failedJobs);
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// 清理失败任务 - 按 errorCode 不同策略
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const now = Date.now();
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const cleanedFailedJobs = failedJobs.filter(job => {
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// errorCode: 1001 - 超过 startTime 就清理
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if (job.errorCode === 1001) {
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const jobStartTime = typeof job.startTime === 'string' ? new Date(job.startTime).getTime() : job.startTime;
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return now < jobStartTime; // 当前时间小于 startTime 才保留
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}
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// errorCode: 1002 - 跨天清理 (比较日期是否不同)
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if (job.errorCode === 1002) {
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const startDate = new Date(job.startTime);
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const nowDate = new Date(now);
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// 格式化为 YYYY-MM-DD 进行比较
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const startDateString = startDate.getFullYear() + '-' +
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String(startDate.getMonth() + 1).padStart(2, '0') + '-' +
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String(startDate.getDate()).padStart(2, '0');
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const nowDateString = nowDate.getFullYear() + '-' +
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String(nowDate.getMonth() + 1).padStart(2, '0') + '-' +
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String(nowDate.getDate()).padStart(2, '0');
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// 如果日期相同，保留；如果日期不同，清理
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return startDateString === nowDateString;
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}
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// 其他 errorCode 使用默认 24 小时策略
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return (now - job.startTime) < 24 * 60 * 60 * 1000;
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});
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// 如果清理后数量变化，更新 localStorage
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if (cleanedFailedJobs.length !== failedJobs.length) {
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localStorage.setItem(`${OUTBOUND_JOBS_KEY}_failed`, JSON.stringify(cleanedFailedJobs));
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}
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// 按 personId 去重失败任务
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const uniqueFailedJobs = [];
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const seenPersonIds = new Set();
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cleanedFailedJobs.forEach(job => {
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if (!seenPersonIds.has(job.personId)) {
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seenPersonIds.add(job.personId);
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uniqueFailedJobs.push(job);
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}
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});
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// 获取成功任务的 personId 集合
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const successPersonIds = new Set(successJobs.map(job => job.personId));
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// 过滤掉已有成功任务的 personId 对应的失败任务（成功任务优先）
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const filteredFailedJobs = uniqueFailedJobs.filter(job => !successPersonIds.has(job.personId));
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// 合并所有任务
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return [...successJobs, ...filteredFailedJobs];
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} catch (err) {
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console.error('读取外呼任务失败:', err);
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return [];
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}
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};
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/**
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* 保存任务到 localStorage
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* @param {Array} jobs - 任务数组
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*/
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const saveJobsToStorage = (jobs) => {
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try {
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if (jobs.length === 0) {
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localStorage.removeItem(OUTBOUND_JOBS_KEY);
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} else {
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localStorage.setItem(OUTBOUND_JOBS_KEY, JSON.stringify(jobs));
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}
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} catch (err) {
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console.error('保存外呼任务失败:', err);
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}
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};
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/**
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* 批量更新通话状态到后端
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* @param {Array} jobsToUpdate - 需要更新的任务列表
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* @returns {Promise<boolean>} 是否有成功的更新
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*/
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const updateCallStatusToBackend = async (jobsToUpdate) => {
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if (!jobsToUpdate || jobsToUpdate.length === 0) return false;
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try {
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// 并行调用所有任务的更新API
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const results = await Promise.all(
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jobsToUpdate.map(async (job) => {
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try {
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const statusToUpdate = job.backendStatus || job.newStatus;
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if (!statusToUpdate) {
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return { success: false, job };
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}
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await OutboundBotAPIService.updateCallStatus({
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jobId: job.jobId,
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callStatus: statusToUpdate
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});
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console.log(`状态更新成功: ${job.jobId} -> ${statusToUpdate}`);
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return { success: true, job };
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} catch (err) {
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console.error(`状态更新失败: ${job.jobId}`, err);
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return { success: false, job };
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}
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})
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);
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// 检查是否有成功的更新
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const hasSuccess = results.some(r => r.success);
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return hasSuccess;
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} catch (err) {
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console.error('批量更新状态失败:', err);
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return false;
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}
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};
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/**
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* 触发页面更新（刷新数据 + 切换Tab）
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*/
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const triggerPageUpdate = useCallback(() => {
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// 刷新案件数据
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if (onRefreshData) {
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onRefreshData();
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}
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// 切换到AI调解实时看板
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if (onSwitchTab) {
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onSwitchTab('mediation-board');
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}
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}, [onRefreshData, onSwitchTab]);
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/**
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* 移除终态或超时的任务
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* @param {Array} jobs - 当前任务数组
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* @returns {Array} 清理后的任务数组
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*/
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const cleanupJobs = (jobs) => {
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const now = Date.now();
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return jobs.filter(job => {
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// 检查是否为活跃状态
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if (isActiveStatus(job.callStatus)) {
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// 检查是否超时（2小时）
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const elapsed = now - (job.pollStartTime || job.startTime || now);
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if (elapsed > 2 * 60 * 60 * 1000) {
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console.warn('外呼轮询超时（2小时），自动停止，jobId:', job.jobId);
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return false;
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}
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return true;
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}
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return false;
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});
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};
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/**
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* 查询通话状态
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*/
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const fetchCallStatus = useCallback(async () => {
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// 从 localStorage 读取任务
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const storedJobs = loadJobsFromStorage();
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// 分离成功任务和失败任务
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const successJobs = storedJobs.filter(job => !job.errorCode && isActiveStatus(job.callStatus));
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const failedJobs = storedJobs.filter(job => job.errorCode > 0);
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if (successJobs.length === 0) {
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// 没有活跃任务，更新状态并返回
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if (isMountedRef.current) {
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setCalls([...failedJobs]);
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if (failedJobs.length > 0 && !isVisible) {
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setIsVisible(true);
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}
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}
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return;
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}
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// 收集需要更新到后端的任务（状态变化且原状态不是Scheduling）
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const jobsNeedBackendUpdate = [];
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// 并行查询所有任务的状态
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const updatedJobs = await Promise.all(
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successJobs.map(async (job) => {
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try {
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const response = await OutboundBotAPIService.getCallStatus({
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caseRef: job.caseId,
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phoneNumber: job.phoneNumber,
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jobId: job.jobId
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});
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if (response?.data) {
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const newStatus = response.data.callStatus;
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if (!newStatus) {
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return job;
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}
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const backendStatus = STATUS_TO_BACKEND[newStatus] || newStatus;
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// 如果状态发生变化，更新任务
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if (newStatus !== job.callStatus) {
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console.log(`任务 ${job.jobId} 状态更新: ${job.callStatus} -> ${newStatus}`);
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// 检查是否需要调用后端更新API（排除Scheduling状态）
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if (backendStatus !== SCHEDULING_STATUS && BACKEND_STATUSES.includes(backendStatus)) {
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jobsNeedBackendUpdate.push({
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...job,
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newStatus,
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backendStatus
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});
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}
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// 如果是终态，可以从轮询中移除
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if (!isActiveStatus(newStatus)) {
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console.log(`任务 ${job.jobId} 达到终态: ${newStatus}`);
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return null; // 标记为删除
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}
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return {
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...job,
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callStatus: newStatus,
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pollStartTime: Date.now(), // 重置超时计时
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retryCount: 0 // 重置重试计数
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};
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}
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// 状态未变化，保留原任务
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return job;
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}
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// API 返回空数据，保留原任务
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return job;
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} catch (err) {
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console.error('获取通话状态失败:', err);
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// 累加重试计数
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const retryCount = job.retryCount + 1;
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if (retryCount >= MAX_RETRY_COUNT) {
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console.error('重试次数超限，jobId:', job.jobId);
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message.error('外呼状态查询失败次数过多，已停止监控');
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return null; // 标记为删除
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}
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return { ...job, retryCount };
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}
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})
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);
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// 过滤掉标记为删除的任务（null）
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const filteredJobs = updatedJobs.filter(job => job !== null);
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// 清理超时任务
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const cleanedJobs = cleanupJobs(filteredJobs);
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// 如果有需要更新到后端的任务，批量调用更新API
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if (jobsNeedBackendUpdate.length > 0) {
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const hasUpdateSuccess = await updateCallStatusToBackend(jobsNeedBackendUpdate);
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// 如果有成功的更新，触发页面更新
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if (hasUpdateSuccess) {
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triggerPageUpdate();
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}
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}
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// 保存到 localStorage
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saveJobsToStorage(cleanedJobs);
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// 合并成功任务和失败任务
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const allJobs = [...cleanedJobs, ...failedJobs];
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// 更新组件状态
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if (isMountedRef.current) {
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setCalls(allJobs);
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// 如果有任务，显示气泡
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if (allJobs.length > 0 && !isVisible) {
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setIsVisible(true);
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}
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}
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}, [isVisible, triggerPageUpdate]);
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// 定时轮询通话状态
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useEffect(() => {
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// 组件挂载时设置为 true
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isMountedRef.current = true;
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// 初始加载
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fetchCallStatus();
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loadMediationRecords(); // 初始加载调解记录
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// 设置轮询定时器（10秒间隔）
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const interval = setInterval(() => {
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fetchCallStatus();
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loadMediationRecords(); // 每10秒加载一次AI调解记录
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}, POLL_INTERVAL);
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// 监听外呼任务更新事件（立即刷新）
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const handleOutboundJobsUpdated = () => {
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console.log('收到外呼任务更新事件，立即刷新');
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fetchCallStatus();
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};
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window.addEventListener('outbound-jobs-updated', handleOutboundJobsUpdated);
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// 监听调解终止事件（关闭外呼气泡）
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const handleMediationTerminated = () => {
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console.log('收到调解终止事件，关闭外呼气泡');
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setIsVisible(false);
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setIsMinimized(true);
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// 清空localStorage中的外呼任务
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localStorage.removeItem(OUTBOUND_JOBS_KEY);
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setCalls([]);
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};
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window.addEventListener('mediation-terminated', handleMediationTerminated);
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// 清理函数
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return () => {
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clearInterval(interval);
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window.removeEventListener('outbound-jobs-updated', handleOutboundJobsUpdated);
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window.removeEventListener('mediation-terminated', handleMediationTerminated);
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isMountedRef.current = false;
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};
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}, [fetchCallStatus, loadMediationRecords]);
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// 关闭气泡
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const handleClose = (e) => {
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e.stopPropagation();
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setIsVisible(false);
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setIsMinimized(true);
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};
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// 展开气泡
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const handleExpand = () => {
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setIsMinimized(false);
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setIsVisible(true);
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};
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// 过滤掉已过期的任务（用于气泡显示）
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const now = Date.now();
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const activeCalls = calls.filter(call => {
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// errorCode: 1001 - 超过 startTime 视为过期
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if (call.errorCode === 1001) {
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const callStartTime = typeof call.startTime === 'string' ? new Date(call.startTime).getTime() : call.startTime;
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return now < callStartTime; // 当前时间小于 startTime 才显示
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}
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// errorCode: 1002 - 跨天视为过期
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if (call.errorCode === 1002) {
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const startDate = new Date(call.startTime);
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const nowDate = new Date(now);
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const startDateString = startDate.getFullYear() + '-' +
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String(startDate.getMonth() + 1).padStart(2, '0') + '-' +
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String(startDate.getDate()).padStart(2, '0');
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const nowDateString = nowDate.getFullYear() + '-' +
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String(nowDate.getMonth() + 1).padStart(2, '0') + '-' +
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String(nowDate.getDate()).padStart(2, '0');
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return startDateString === nowDateString; // 同一天才显示
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}
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// 其他状态的任务正常显示
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return true;
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});
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// 如果没有活跃任务且不可见，不渲染任何内容
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if (activeCalls.length === 0 && !isVisible) {
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return null;
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}
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// 如果最小化，显示AI客服图标
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if (isMinimized) {
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return (
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<div
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onClick={handleExpand}
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style={{
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position: 'fixed',
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right: 20,
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bottom: 80,
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width: 56,
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height: 56,
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borderRadius: '50%',
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background: 'linear-gradient(135deg, #1A6FB8 0%, #0d4a8a 100%)',
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display: 'flex',
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alignItems: 'center',
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justifyContent: 'center',
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cursor: 'pointer',
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boxShadow: '0 4px 12px rgba(26, 111, 184, 0.4)',
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zIndex: 1000,
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transition: 'all 0.3s ease',
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}}
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onMouseEnter={(e) => {
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e.currentTarget.style.transform = 'scale(1.1)';
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}}
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onMouseLeave={(e) => {
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e.currentTarget.style.transform = 'scale(1)';
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}}
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>
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<i
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className="fas fa-headset"
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style={{
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fontSize: 24,
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color: 'white',
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}}
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/>
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{/* 红点提示有通话 */}
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{activeCalls.length > 0 && (
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<div
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style={{
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position: 'absolute',
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top: -2,
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right: -2,
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width: 16,
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height: 16,
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borderRadius: '50%',
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background: '#ff4d4f',
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display: 'flex',
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alignItems: 'center',
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justifyContent: 'center',
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fontSize: 10,
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color: 'white',
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fontWeight: 'bold',
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}}
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>
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{activeCalls.length}
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</div>
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)}
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</div>
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);
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}
|
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// 展开状态 - 显示通话气泡
|
return (
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<div
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style={{
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position: 'fixed',
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right: 20,
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bottom: 80,
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zIndex: 1000,
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display: 'flex',
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flexDirection: 'column',
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gap: 10,
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maxWidth: 320,
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}}
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>
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{activeCalls.map((call, index) => (
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<div
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key={call.jobId || call.phoneNumber || index}
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style={{
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background: 'linear-gradient(135deg, #1A6FB8 0%, #0d4a8a 100%)',
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borderRadius: 12,
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padding: '16px 20px',
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color: 'white',
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boxShadow: '0 4px 16px rgba(26, 111, 184, 0.3)',
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position: 'relative',
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minWidth: 280,
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}}
|
>
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{/* 关闭按钮 */}
|
<button
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onClick={handleClose}
|
style={{
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position: 'absolute',
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top: 8,
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right: 8,
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width: 24,
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height: 24,
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borderRadius: '50%',
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border: 'none',
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background: 'rgba(255,255,255,0.2)',
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color: 'white',
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cursor: 'pointer',
|
display: 'flex',
|
alignItems: 'center',
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justifyContent: 'center',
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fontSize: 14,
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transition: 'all 0.2s ease',
|
}}
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onMouseEnter={(e) => {
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e.currentTarget.style.background = 'rgba(255,255,255,0.3)';
|
}}
|
onMouseLeave={(e) => {
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e.currentTarget.style.background = 'rgba(255,255,255,0.2)';
|
}}
|
>
|
<i className="fas fa-times" />
|
</button>
|
|
{/* 头部 - 智能体工作中 */}
|
<div
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style={{
|
display: 'flex',
|
alignItems: 'center',
|
gap: 10,
|
marginBottom: 12,
|
}}
|
>
|
<div
|
style={{
|
width: 36,
|
height: 36,
|
borderRadius: '50%',
|
background: 'rgba(255,255,255,0.2)',
|
display: 'flex',
|
alignItems: 'center',
|
justifyContent: 'center',
|
}}
|
>
|
<i className="fas fa-robot" style={{ fontSize: 18 }} />
|
</div>
|
<div style={{ flex: 1 }}>
|
<div
|
style={{
|
fontSize: 16,
|
fontWeight: 600,
|
display: 'flex',
|
alignItems: 'center',
|
gap: 8,
|
}}
|
>
|
智能体工作中
|
<span
|
style={{
|
width: 8,
|
height: 8,
|
borderRadius: '50%',
|
background: call.errorCode > 0 ? '#ff4d4f' : '#52c41a',
|
animation: 'pulse 2s infinite',
|
}}
|
/>
|
</div>
|
</div>
|
</div>
|
|
{/* 通话信息 */}
|
<div style={{ marginBottom: 10 }}>
|
<div style={{ fontSize: 14, opacity: 0.9, lineHeight: 1.5 }}>
|
{call.errorCode > 0 ? (
|
// 失败任务显示
|
<span>
|
{call.perTypeName || '联系人'}
|
{call.trueName && `（${call.trueName}）`}：
|
{call.message}
|
</span>
|
) : (
|
// 成功任务显示 - 使用 perTypeName 字段（申请方当事人/被申请方当事人）
|
<span>
|
正在与{call.perTypeName || '申请方当事人'}（{call.trueName || call.personId}）电话沟通中...
|
</span>
|
)}
|
</div>
|
</div>
|
|
{/* 通话时长（仅对成功任务显示）*/}
|
{!call.errorCode && call.pollStartTime && (
|
<div
|
style={{
|
display: 'flex',
|
alignItems: 'center',
|
gap: 6,
|
fontSize: 13,
|
opacity: 0.85,
|
}}
|
>
|
<i className="far fa-clock" />
|
<span>已持续: {formatDuration(Math.floor((Date.now() - call.pollStartTime) / 1000))}</span>
|
</div>
|
)}
|
</div>
|
))}
|
|
{/* 无通话时的占位提示 */}
|
{activeCalls.length === 0 && isVisible && (
|
<div
|
style={{
|
background: 'linear-gradient(135deg, #1A6FB8 0%, #0d4a8a 100%)',
|
borderRadius: 12,
|
padding: '16px 20px',
|
color: 'white',
|
boxShadow: '0 4px 16px rgba(26, 111, 184, 0.3)',
|
position: 'relative',
|
minWidth: 280,
|
}}
|
>
|
{/* 关闭按钮 */}
|
<button
|
onClick={handleClose}
|
style={{
|
position: 'absolute',
|
top: 8,
|
right: 8,
|
width: 24,
|
height: 24,
|
borderRadius: '50%',
|
border: 'none',
|
background: 'rgba(255,255,255,0.2)',
|
color: 'white',
|
cursor: 'pointer',
|
display: 'flex',
|
alignItems: 'center',
|
justifyContent: 'center',
|
fontSize: 14,
|
}}
|
>
|
<i className="fas fa-times" />
|
</button>
|
|
<div style={{ display: 'flex', alignItems: 'center', gap: 10 }}>
|
<div
|
style={{
|
width: 36,
|
height: 36,
|
borderRadius: '50%',
|
background: 'rgba(255,255,255,0.2)',
|
display: 'flex',
|
alignItems: 'center',
|
justifyContent: 'center',
|
}}
|
>
|
<i className="fas fa-robot" style={{ fontSize: 18 }} />
|
</div>
|
<div>
|
<div style={{ fontSize: 16, fontWeight: 600 }}>智能外呼系统</div>
|
<div style={{ fontSize: 13, opacity: 0.85 }}>暂无进行中的通话</div>
|
</div>
|
</div>
|
</div>
|
)}
|
|
{/* CSS 动画 */}
|
<style>{`
|
@keyframes pulse {
|
0%, 100% { opacity: 1; }
|
50% { opacity: 0.5; }
|
}
|
`}</style>
|
</div>
|
);
|
};
|
|
export default OutboundCallWidget;
|
