/**
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* 案件数据全局Context
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* 提供案件数据的全局状态管理和localStorage持久化
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*/
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import React, { createContext, useContext, useState, useEffect, useRef } from 'react';
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import { message } from 'antd';
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import ProcessAPIService from '../services/ProcessAPIService';
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import OutboundBotAPIService from '../services/OutboundBotAPIService';
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import { getMergedParams } from '../utils/urlParams';
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import { mockTimelineData } from '../mocks/timeline';
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import { getFallbackStartTime, parseTimeString } from '../utils/timeFormatter';
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// 创建Context
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const CaseDataContext = createContext(null);
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// localStorage键名
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const STORAGE_KEY = 'case_data_timeline';
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const OUTBOUND_JOBS_KEY = 'outbound_call_jobs';
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/**
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* CaseDataProvider组件
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* 包裹需要访问案件数据的组件树
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*/
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export const CaseDataProvider = ({ children }) => {
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const [caseData, setCaseData] = useState(null);
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const [processNodes, setProcessNodes] = useState([]); // 流程节点数据
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const [loading, setLoading] = useState(false);
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const [error, setError] = useState(null);
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const [taskStartTime, setTaskStartTime] = useState(null); // 任务开始时间
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const [isTaskTimeFallback, setIsTaskTimeFallback] = useState(false); // 是否降级模式
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const [hasLoaded, setHasLoaded] = useState(false); // 防止重复加载
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/**
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* 保存数据到localStorage
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*/
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const saveToStorage = (data) => {
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try {
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localStorage.setItem(STORAGE_KEY, JSON.stringify(data));
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} catch (err) {
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console.error('Failed to save data to localStorage:', err);
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}
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};
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/**
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* 检查是否有活跃的外呼任务
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* @returns {boolean} 是否有活跃任务
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*/
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const hasActiveOutboundJobs = () => {
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try {
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const stored = localStorage.getItem(OUTBOUND_JOBS_KEY);
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if (!stored) return false;
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const jobs = JSON.parse(stored);
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const activeStatuses = [
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'Scheduling',
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'Executing',
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'Paused',
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'Drafted',
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'InProgress',
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'Calling',
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'Ringing',
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'Answered'
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];
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// 过滤出活跃状态的任务
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const activeJobs = jobs.filter(job => activeStatuses.includes(job.callStatus));
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return activeJobs.length > 0;
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} catch (err) {
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console.error('检查活跃外呼任务失败:', err);
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return false;
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}
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};
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/**
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* 触发智能外呼
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* @param {Object} timeline - 案件时间线数据
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*/
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const triggerOutboundCall = async (timeline) => {
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try {
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const { mediation } = timeline;
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if (!mediation) {
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console.warn('缺少必要参数:timeline.mediation，跳过外呼触发:', timeline);
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return;
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}
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const { state } = mediation;
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if (state >= 2) { // 2：调解成功,3:调解失败，4:人工接管
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console.warn('调解状态已结束,mediation.state:', state);
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return;
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}
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// 检查是否已有活跃任务，如有则跳过
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if (hasActiveOutboundJobs()) {
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console.log('检测到活跃外呼任务，跳过发起新外呼');
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return;
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}
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const mediationId = timeline.id;
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const caseId = timeline.case_id;
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if (!mediationId || !caseId) {
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console.warn('缺少必要参数，跳过外呼触发:', { mediationId, caseId });
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return;
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}
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console.log('发起智能外呼，mediationId:', mediationId, ', caseId:', caseId);
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// 调用外呼API
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const response = await OutboundBotAPIService.makeCallV2({
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mediationId: String(mediationId),
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caseId: String(caseId),
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callAuto: 0,
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callPersonId: ''
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});
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// 处理响应
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console.log('triggerOutboundCall API 响应:', response);
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console.log('response.data:', response?.data);
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console.log('response.data 是数组:', Array.isArray(response?.data));
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if (response?.data && Array.isArray(response.data)) {
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const successJobs = [];
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const failedJobs = [];
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// 分类成功和失败的记录
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response.data.forEach(item => {
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if (item.errorCode === 0 && item.jobId) {
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successJobs.push({
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jobId: item.jobId,
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callStatus: item.callStatus || 'Scheduling',
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personId: item.personId,
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mediationId: item.mediationId,
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caseId: String(caseId), // 添加 caseId 字段用于轮询
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perClassName: item.perClassName || '', // 添加人员类型名称
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trueName: item.trueName || '', // 添加真实姓名
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startTime: item.createTime || item.createdTime || item.start_time,
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pollStartTime: Date.now(),
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retryCount: 0
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});
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} else if (item.errorCode > 0) {
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failedJobs.push({
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personId: item.personId,
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message: item.message || '未知错误',
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perClassName: item.perClassName || '', // 添加人员类型名称
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trueName: item.trueName || '', // 添加真实姓名
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errorCode: item.errorCode, // 添加错误码
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startTime: new Date(item.startTime || item.start_time).getTime() // 转换为时间戳
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});
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}
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});
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// 存储成功的任务到 localStorage
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if (successJobs.length > 0) {
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// 读取现有的成功任务，合并而不是覆盖
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const existingJobs = JSON.parse(localStorage.getItem(OUTBOUND_JOBS_KEY) || '[]');
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// 按 jobId 去重，新任务优先
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const existingJobIds = new Set(successJobs.map(job => job.jobId));
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const filteredExistingJobs = existingJobs.filter(job => !existingJobIds.has(job.jobId));
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const mergedJobs = [...successJobs, ...filteredExistingJobs];
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localStorage.setItem(OUTBOUND_JOBS_KEY, JSON.stringify(mergedJobs));
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console.log('存储外呼任务成功，新增:', successJobs.length, '总数:', mergedJobs.length);
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console.log('存储的任务:', JSON.stringify(mergedJobs, null, 2));
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// 外呼成功后，清除对应的失败记录
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const storedFailedJobs = JSON.parse(localStorage.getItem(`${OUTBOUND_JOBS_KEY}_failed`) || '[]');
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if (storedFailedJobs.length > 0) {
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// 获取成功任务的 personId 列表
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const successPersonIds = successJobs.map(job => job.personId);
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// 过滤掉已成功的 personId 对应的失败记录
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const remainingFailedJobs = storedFailedJobs.filter(job => !successPersonIds.includes(job.personId));
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localStorage.setItem(`${OUTBOUND_JOBS_KEY}_failed`, JSON.stringify(remainingFailedJobs));
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console.log('外呼成功后清除失败记录，清除数量:', storedFailedJobs.length - remainingFailedJobs.length);
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}
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// 延迟触发自定义事件，确保监听器已经设置好
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setTimeout(() => {
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console.log('触发 outbound-jobs-updated 事件');
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window.dispatchEvent(new CustomEvent('outbound-jobs-updated'));
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}, 300);
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}
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// 存储失败的任务到 localStorage（用于气泡显示）
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if (failedJobs.length > 0) {
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console.log('准备存储失败任务:', failedJobs);
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// 读取现有的失败任务
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const storedFailedJobs = JSON.parse(localStorage.getItem(`${OUTBOUND_JOBS_KEY}_failed`) || '[]');
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// 去重：按 personId 去重，保留最新的错误信息
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const uniqueFailedJobs = [...storedFailedJobs];
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failedJobs.forEach(newJob => {
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const existingIndex = uniqueFailedJobs.findIndex(job => job.personId === newJob.personId);
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if (existingIndex >= 0) {
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// 更新已存在的失败任务
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uniqueFailedJobs[existingIndex] = newJob;
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} else {
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// 添加新的失败任务
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uniqueFailedJobs.push(newJob);
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}
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});
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// 清理超过24小时的失败任务
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const now = Date.now();
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const cleanedFailedJobs = uniqueFailedJobs.filter(job => {
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return (now - job.startTime) < 24 * 60 * 60 * 1000; // 24小时
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});
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localStorage.setItem(`${OUTBOUND_JOBS_KEY}_failed`, JSON.stringify(cleanedFailedJobs));
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console.log('存储外呼失败任务，数量:', cleanedFailedJobs.length);
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// 触发自定义事件通知 OutboundCallWidget 组件刷新
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window.dispatchEvent(new CustomEvent('outbound-jobs-updated'));
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}
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// 提示失败的任务
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if (failedJobs.length > 0) {
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const failedMsg = failedJobs
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.map(job => `${job.personId}（${job.message}）`)
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.join('、');
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message.warning(`部分联系人外呼失败：${failedMsg}`);
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console.warn('部分外呼失败:', failedJobs);
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}
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}
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} catch (err) {
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console.error('智能外呼发起失败:', err);
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message.error('智能外呼发起失败，请检查网络后重试');
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}
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};
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/**
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* 加载任务时间数据
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*/
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const loadTaskTime = async (timeline) => {
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try {
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const mediationId = timeline.id;
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const nodeId = timeline.current_node?.id;
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if (!mediationId || !nodeId) {
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throw new Error('缺少必要的参数: mediation_id 或 node_id');
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}
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console.log('Loading task time with:', { mediationId, nodeId });
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const response = await ProcessAPIService.getTaskTime(mediationId, nodeId);
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// 解析API返回的开始时间
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const startTimeStr = response.data?.startTime;
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if (startTimeStr) {
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const startTime = parseTimeString(startTimeStr);
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if (startTime) {
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setTaskStartTime(startTime);
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setIsTaskTimeFallback(false);
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console.log('Task start time loaded:', new Date(startTime).toLocaleString());
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return;
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}
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}
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throw new Error('无法解析开始时间');
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} catch (err) {
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console.error('Failed to load task time:', err);
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// 降级到本地计时
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const fallbackTime = getFallbackStartTime();
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setTaskStartTime(fallbackTime);
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setIsTaskTimeFallback(true);
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message.warning('任务时间API不可用，使用本地计时');
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console.log('Using fallback start time:', new Date(fallbackTime).toLocaleString());
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}
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};
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/**
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* 加载案件数据
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*/
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const loadCaseData = async (forceRefresh = false) => {
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// 防止重复加载（除非强制刷新）
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if (hasLoaded && !forceRefresh) {
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console.log('Data already loaded, skipping...');
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return;
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}
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setLoading(true);
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setError(null);
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try {
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// 获取URL参数（合并默认值）
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const params = getMergedParams();
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console.log('Loading case data with params:', params);
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if (!params.caseId) {
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setError('caseId缺失');
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setLoading(false);
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return;
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}
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try {
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await OutboundBotAPIService.syncStatusByCase({ caseId: params.caseId });
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} catch (syncError) {
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console.error('同步外呼状态失败:', syncError);
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}
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try {
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await OutboundBotAPIService.backfillConversationByCase({ caseId: params.caseId });
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} catch (backfillError) {
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console.error('回补通话记录失败:', backfillError);
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}
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// 调用API获取数据
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const response = await ProcessAPIService.getCaseProcessInfo(
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params.caseId,
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{
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caseTypeFirst: params.caseTypeFirst,
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platform_code: params.platform_code,
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authorization: params.auth_token
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}
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);
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// 提取timeline数据
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const timelineData = response.timeline || response.data?.timeline || response;
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// 提取nodes数据（确保为数组），兼容 nodeList 和 nodes 两种字段名
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const nodesData = response.data?.nodeList || response.data?.nodes || response.nodes || [];
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console.log('API Response:', response);
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console.log('Extracted nodesData:', nodesData);
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// 更新状态
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setCaseData(timelineData);
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setProcessNodes(Array.isArray(nodesData) ? nodesData : []); // 确保为数组
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setHasLoaded(true); // 标记已加载
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// 检查终态状态（调解成功/失败/人工接管），终态不执行外呼和存储
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const mediationState = timelineData.mediation?.state;
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const isTerminalState = [2, 3, 4].includes(mediationState);
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if (isTerminalState) {
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console.log('案件已处于终态状态:', mediationState, '，跳过外呼和存储');
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return;
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}
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// 保存到localStorage
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saveToStorage(timelineData);
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// 触发智能外呼
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await triggerOutboundCall(timelineData);
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// 加载任务时间数据
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await loadTaskTime(timelineData);
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console.log('Case data loaded successfully:', timelineData);
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} catch (err) {
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console.error('Failed to load case data:', err);
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setError(err.message || '加载案件数据失败');
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// 显示错误提示
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message.error('加载案件数据失败，请稍后重试');
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// 使用Mock数据（缓存数据不包含nodes，所以统一使用Mock）
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setHasLoaded(true);
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} finally {
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setLoading(false);
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}
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};
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/**
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* 刷新数据（强制从API获取）
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*/
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const refreshData = () => {
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loadCaseData(true);
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};
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// 防止重复加载的引用标识
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const loadInitRef = useRef(false);
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/**
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* 组件挂载时加载数据
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*/
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useEffect(() => {
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console.log('===== CaseDataContext useEffect triggered =====');
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console.log('loadInitRef.current:', loadInitRef.current);
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console.log('hasLoaded:', hasLoaded);
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console.log('processNodes:', processNodes);
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// StrictMode下防止双重调用
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if (!loadInitRef.current) {
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loadInitRef.current = true;
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console.log('Calling loadCaseData()...');
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loadCaseData();
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} else {
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console.log('loadCaseData() skipped due to loadInitRef.current === true');
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}
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// eslint-disable-next-line react-hooks/exhaustive-deps
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}, []); // 只在挂载时执行一次
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// 提供的值
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const value = {
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caseData,
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processNodes, // 流程节点数据
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loading,
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error,
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refreshData,
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loadCaseData,
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taskStartTime, // 任务开始时间
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isTaskTimeFallback // 是否降级模式
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};
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return (
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<CaseDataContext.Provider value={value}>
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{children}
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</CaseDataContext.Provider>
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);
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};
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/**
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* 自定义Hook：使用案件数据
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* @returns {Object} { caseData, loading, error, refreshData, loadCaseData }
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*/
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export const useCaseData = () => {
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const context = useContext(CaseDataContext);
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if (!context) {
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throw new Error('useCaseData must be used within CaseDataProvider');
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}
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return context;
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};
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export default CaseDataContext;
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