| | |
| | | }; |
| | | |
| | | /** |
| | | * 触发智能外呼 |
| | | * [已废弃] 触发智能外呼(前端直接调用) |
| | | * 改造后由后端 /trigger API 驱动,前端不再直接发起外呼 |
| | | */ |
| | | |
| | | /** |
| | | * 触发后端外呼(通过 MQ 异步处理) |
| | | * @param {Object} timeline - 案件时间线数据 |
| | | */ |
| | | const triggerOutboundCall = async (timeline) => { |
| | |
| | | console.warn('调解状态已结束,mediation.state:', state); |
| | | return; |
| | | } |
| | | // 检查是否已有活跃任务,如有则跳过 |
| | | if (hasActiveOutboundJobs()) { |
| | | console.log('检测到活跃外呼任务,跳过发起新外呼'); |
| | | return; |
| | | } |
| | | |
| | | const mediationId = timeline.id; |
| | | const caseId = timeline.case_id; |
| | |
| | | return; |
| | | } |
| | | |
| | | console.log('发起智能外呼,mediationId:', mediationId, ', caseId:', caseId); |
| | | console.log('触发后端外呼,mediationId:', mediationId, ', caseId:', caseId); |
| | | |
| | | // 调用外呼API |
| | | const response = await OutboundBotAPIService.makeCallV2({ |
| | | // 调用后端 /trigger API(由后端校验状态 + 防重复 + MQ 异步处理) |
| | | const response = await OutboundBotAPIService.triggerOutbound({ |
| | | mediationId: String(mediationId), |
| | | caseId: String(caseId), |
| | | callAuto: 0, |
| | | callPersonId: '' |
| | | }); |
| | | |
| | | // 处理响应 |
| | | if (response?.data && Array.isArray(response.data)) { |
| | | const successJobs = []; |
| | | const failedJobs = []; |
| | | |
| | | // 分类成功和失败的记录 |
| | | response.data.forEach(item => { |
| | | if (item.errorCode === 0 && item.jobId) { |
| | | successJobs.push({ |
| | | jobId: item.jobId, |
| | | callStatus: item.callStatus || 'Scheduling', |
| | | personId: item.personId, |
| | | mediationId: item.mediationId, |
| | | caseId: String(caseId), // 添加 caseId 字段用于轮询 |
| | | perTypeName: item.perTypeName || '', // 当事人类型名称(申请方当事人/被申请方当事人) |
| | | perClassName: item.perClassName || '', // 添加人员类型名称 |
| | | trueName: item.trueName || '', // 添加真实姓名 |
| | | startTime: item.createTime || item.createdTime || item.start_time, // 兼容 createTime 和 createdTime |
| | | pollStartTime: Date.now(), |
| | | retryCount: 0 |
| | | }); |
| | | } else if (item.errorCode > 0) { |
| | | failedJobs.push({ |
| | | personId: item.personId, |
| | | message: item.message || '未知错误', |
| | | perTypeName: item.perTypeName || '', // 当事人类型名称(申请方当事人/被申请方当事人) |
| | | perClassName: item.perClassName || '', // 添加人员类型名称 |
| | | trueName: item.trueName || '', // 添加真实姓名 |
| | | errorCode: item.errorCode, // 添加错误码 |
| | | startTime: new Date(item.startTime || item.start_time).getTime() // 转换为时间戳 |
| | | }); |
| | | } |
| | | }); |
| | | |
| | | // 存储成功的任务到 localStorage |
| | | if (successJobs.length > 0) { |
| | | // 新任务发起时,先清除所有旧的成功任务(替换而不是追加) |
| | | localStorage.setItem(OUTBOUND_JOBS_KEY, JSON.stringify(successJobs)); |
| | | console.log('存储外呼任务成功,数量:', successJobs.length); |
| | | |
| | | // 外呼成功后,清除所有失败记录(新任务开始时应清空旧记录) |
| | | localStorage.removeItem(`${OUTBOUND_JOBS_KEY}_failed`); |
| | | console.log('外呼成功后清除所有失败记录'); |
| | | |
| | | // 触发自定义事件,通知 OutboundCallWidget 组件立即刷新 |
| | | setTimeout(() => { |
| | | window.dispatchEvent(new CustomEvent('outbound-jobs-updated')); |
| | | }, 300); |
| | | } |
| | | |
| | | // 存储失败的任务到 localStorage(用于气泡显示) |
| | | if (failedJobs.length > 0) { |
| | | console.log('准备存储失败任务:', failedJobs); |
| | | // 读取现有的失败任务 |
| | | const storedFailedJobs = JSON.parse(localStorage.getItem(`${OUTBOUND_JOBS_KEY}_failed`) || '[]'); |
| | | |
| | | // 去重:按 personId 去重,保留最新的错误信息 |
| | | const uniqueFailedJobs = [...storedFailedJobs]; |
| | | failedJobs.forEach(newJob => { |
| | | const existingIndex = uniqueFailedJobs.findIndex(job => job.personId === newJob.personId); |
| | | if (existingIndex >= 0) { |
| | | // 更新已存在的失败任务 |
| | | uniqueFailedJobs[existingIndex] = newJob; |
| | | } else { |
| | | // 添加新的失败任务 |
| | | uniqueFailedJobs.push(newJob); |
| | | } |
| | | }); |
| | | |
| | | // 清理超过24小时的失败任务 |
| | | const now = Date.now(); |
| | | const cleanedFailedJobs = uniqueFailedJobs.filter(job => { |
| | | return (now - job.startTime) < 24 * 60 * 60 * 1000; // 24小时 |
| | | }); |
| | | |
| | | localStorage.setItem(`${OUTBOUND_JOBS_KEY}_failed`, JSON.stringify(cleanedFailedJobs)); |
| | | console.log('存储外呼失败任务,数量:', cleanedFailedJobs.length); |
| | | } |
| | | |
| | | // 提示失败的任务 |
| | | if (failedJobs.length > 0) { |
| | | const failedMsg = failedJobs |
| | | .map(job => `${job.personId}(${job.message})`) |
| | | .join('、'); |
| | | message.warning(`部分联系人外呼失败:${failedMsg}`); |
| | | console.warn('部分外呼失败:', failedJobs); |
| | | if (response?.data) { |
| | | console.log('后端外呼触发结果:', response.data); |
| | | if (response.data.queued) { |
| | | console.log('外呼任务已提交到队列,等待后端处理'); |
| | | } |
| | | } |
| | | } catch (err) { |
| | | console.error('智能外呼发起失败:', err); |
| | | message.error('智能外呼发起失败,请检查网络后重试'); |
| | | console.error('后端外呼触发失败:', err); |
| | | // 不显示错误提示,后端已有降级处理 |
| | | } |
| | | }; |
| | | |
| | |
| | | return; |
| | | } |
| | | |
| | | EvidenceAPIService.processCaseFilesOcr(params.caseId).catch((ocrError) => { |
| | | console.error('触发案件文件OCR失败:', ocrError); |
| | | }); |
| | | |
| | | try { |
| | | await OutboundBotAPIService.syncStatusByCase({ caseId: params.caseId }); |
| | | } catch (syncError) { |
| | | console.error('同步外呼状态失败:', syncError); |
| | | } |
| | | try { |
| | | await OutboundBotAPIService.backfillConversationByCase({ caseId: params.caseId }); |
| | | } catch (backfillError) { |
| | | console.error('回补通话记录失败:', backfillError); |
| | | } |
| | | |
| | | // 调用API获取数据 |
| | | // 将URL中的auth_token转换为authorization传入API |
| | |
| | | |
| | | // 提取timeline数据 |
| | | const timelineData = response.timeline || response.data?.timeline || response; |
| | | |
| | | // 调试日志:输出提取的timeline数据 |
| | | console.log('===== API数据提取 ====='); |
| | | console.log('原始response:', response); |
| | | console.log('提取的timelineData:', timelineData); |
| | | console.log('timelineData.mediation:', timelineData.mediation); |
| | | console.log('timelineData.mediation?.state:', timelineData.mediation?.state); |
| | | console.log('========================'); |
| | | |
| | | // 提取nodes数据(确保为数组),兼容 nodeList 和 nodes 两种字段名 |
| | | const nodesData = response.data?.nodeList || response.data?.nodes || response.nodes || []; |
| | |
| | | |
| | | // 检查终态状态(调解成功/失败/人工接管),终态不执行外呼和存储 |
| | | const mediationState = timelineData.mediation?.state; |
| | | const isTerminalState = [2, 3, 4].includes(mediationState); |
| | | const isTerminalState = [2, 3, 4, 5].includes(mediationState); |
| | | |
| | | if (isTerminalState) { |
| | | console.log('案件已处于终态状态:', mediationState, ',跳过外呼和存储'); |
| | |
| | | // 加载任务时间数据 |
| | | await loadTaskTime(timelineData); |
| | | |
| | | EvidenceAPIService.processCaseFilesOcr(params.caseId).catch((ocrError) => { |
| | | console.error('触发案件文件OCR失败:', ocrError); |
| | | }); |
| | | |
| | | try { |
| | | await OutboundBotAPIService.syncStatusByCase({ caseId: params.caseId }); |
| | | } catch (syncError) { |
| | | console.error('同步外呼状态失败:', syncError); |
| | | } |
| | | try { |
| | | await OutboundBotAPIService.backfillConversationByCase({ caseId: params.caseId }); |
| | | } catch (backfillError) { |
| | | console.error('回补通话记录失败:', backfillError); |
| | | } |
| | | |
| | | console.log('Case data loaded successfully:', timelineData); |
| | | } catch (err) { |
| | | console.error('Failed to load case data:', err); |
| | | setError(err.message || '加载案件数据失败'); |
| | | |
| | | // 显示错误提示 |
| | | message.error('加载案件数据失败,请稍后重试'); |
| | | message.error('加载案件数据失败,使用模拟数据'); |
| | | |
| | | // 使用Mock数据(缓存数据不包含nodes,所以统一使用Mock) |
| | | // 使用Mock数据作为降级方案 |
| | | const mockTimeline = mockTimelineData.data?.timeline || mockTimelineData; |
| | | console.log('使用Mock数据降级:', mockTimeline); |
| | | setCaseData(mockTimeline); |
| | | setProcessNodes(mockTimelineData.data?.nodes || []); |
| | | setHasLoaded(true); |
| | | |
| | | } finally { |
| | |
| | | }; |
| | | |
| | | /** |
| | | * 刷新数据(强制从API获取) |
| | | * 刷新数据(强制从API获取,含全部副作用) |
| | | */ |
| | | const refreshData = () => { |
| | | loadCaseData(true); |
| | | }; |
| | | |
| | | /** |
| | | * 轻量级刷新:仅更新 timeline + processNodes,不触发外呼/OCR等副作用 |
| | | * 适用于周期性轮询场景,避免重复触发外呼任务 |
| | | */ |
| | | const refreshNodeData = async () => { |
| | | try { |
| | | const params = getMergedParams(); |
| | | if (!params.caseId) return; |
| | | |
| | | const response = await ProcessAPIService.getCaseProcessInfo( |
| | | params.caseId, |
| | | { |
| | | caseTypeFirst: params.caseTypeFirst, |
| | | platform_code: params.platform_code, |
| | | authorization: params.auth_token || params.authorization || '' |
| | | } |
| | | ); |
| | | |
| | | const timelineData = response.timeline || response.data?.timeline || response; |
| | | const nodesData = response.data?.nodeList || response.data?.nodes || response.nodes || []; |
| | | |
| | | // 仅更新数据状态,不触发任何副作用 |
| | | setCaseData(timelineData); |
| | | setProcessNodes(Array.isArray(nodesData) ? nodesData : []); |
| | | console.log('[refreshNodeData] 轻量刷新完成, current_node:', timelineData.current_node?.node_name); |
| | | } catch (err) { |
| | | console.warn('[refreshNodeData] 轻量刷新失败:', err); |
| | | } |
| | | }; |
| | | |
| | | // 防止重复加载的引用标识 |
| | |
| | | loading, |
| | | error, |
| | | refreshData, |
| | | refreshNodeData, // 轻量级刷新(仅 timeline + nodes) |
| | | loadCaseData, |
| | | taskStartTime, // 任务开始时间 |
| | | isTaskTimeFallback, // 是否降级模式 |