From 38a38d54c66dfe6b85e26ba7f4f3cc3c70ad1814 Mon Sep 17 00:00:00 2001
From: tony.cheng <chengmingwei_1984122@126.com>
Date: Mon, 16 Mar 2026 14:42:40 +0800
Subject: [PATCH] feat: 优化外呼组件和案件数据上下文，完善实时外呼功能
---
web-app/src/contexts/CaseDataContext.jsx | 239 +++++++++++++++++++++++++++++++++++++++++++++++++++++++----
1 files changed, 221 insertions(+), 18 deletions(-)
diff --git a/web-app/src/contexts/CaseDataContext.jsx b/web-app/src/contexts/CaseDataContext.jsx
index c506d74..f676cd0 100644
--- a/web-app/src/contexts/CaseDataContext.jsx
+++ b/web-app/src/contexts/CaseDataContext.jsx
@@ -7,6 +7,8 @@
import { message } from 'antd';
import ProcessAPIService from '../services/ProcessAPIService';
import OutboundBotAPIService from '../services/OutboundBotAPIService';
+import EvidenceAPIService from '../services/EvidenceAPIService';
+import MediationAgreementAPIService from '../services/MediationAgreementAPIService';
import { getMergedParams } from '../utils/urlParams';
import { mockTimelineData } from '../mocks/timeline';
import { getFallbackStartTime, parseTimeString } from '../utils/timeFormatter';
@@ -30,6 +32,21 @@
const [taskStartTime, setTaskStartTime] = useState(null); // 任务开始时间
const [isTaskTimeFallback, setIsTaskTimeFallback] = useState(false); // 是否降级模式
const [hasLoaded, setHasLoaded] = useState(false); // 防止重复加载
+
+ // 证据材料数据
+ const [evidenceData, setEvidenceData] = useState({
+ applicantMaterials: [],
+ respondentMaterials: [],
+ loading: false,
+ error: null
+ });
+
+ // 调解协议数据
+ const [agreementData, setAgreementData] = useState({
+ content: '',
+ loading: false,
+ error: null
+ });
/**
* 保存数据到localStorage
@@ -52,7 +69,16 @@
if (!stored) return false;
const jobs = JSON.parse(stored);
- const activeStatuses = ['Scheduling', 'Executing', 'Paused', 'Drafted'];
+ const activeStatuses = [
+ 'Scheduling',
+ 'Executing',
+ 'Paused',
+ 'Drafted',
+ 'InProgress',
+ 'Calling',
+ 'Ringing',
+ 'Answered'
+ ];
// 过滤出活跃状态的任务
const activeJobs = jobs.filter(job => activeStatuses.includes(job.callStatus));
@@ -69,6 +95,16 @@
*/
const triggerOutboundCall = async (timeline) => {
try {
+ const { mediation } = timeline;
+ if (!mediation) {
+ console.warn('缺少必要参数:timeline.mediation，跳过外呼触发:', timeline);
+ return;
+ }
+ const { state } = mediation;
+ if (state >= 2) { // 2：调解成功,3:调解失败，4:人工接管
+ console.warn('调解状态已结束,mediation.state:', state);
+ return;
+ }
// 检查是否已有活跃任务，如有则跳过
if (hasActiveOutboundJobs()) {
console.log('检测到活跃外呼任务，跳过发起新外呼');
@@ -107,22 +143,69 @@
personId: item.personId,
mediationId: item.mediationId,
caseId: String(caseId), // 添加 caseId 字段用于轮询
- startTime: Date.now(),
+ perTypeName: item.perTypeName || '', // 当事人类型名称（申请方当事人/被申请方当事人）
+ perClassName: item.perClassName || '', // 添加人员类型名称
+ trueName: item.trueName || '', // 添加真实姓名
+ startTime: item.createTime || item.createdTime || item.start_time, // 兼容 createTime 和 createdTime
pollStartTime: Date.now(),
retryCount: 0
});
- } else {
+ } else if (item.errorCode > 0) {
failedJobs.push({
personId: item.personId,
- message: item.message || '未知错误'
+ message: item.message || '未知错误',
+ perTypeName: item.perTypeName || '', // 当事人类型名称（申请方当事人/被申请方当事人）
+ perClassName: item.perClassName || '', // 添加人员类型名称
+ trueName: item.trueName || '', // 添加真实姓名
+ errorCode: item.errorCode, // 添加错误码
+ startTime: new Date(item.startTime || item.start_time).getTime() // 转换为时间戳
});
}
});
// 存储成功的任务到 localStorage
if (successJobs.length > 0) {
+ // 新任务发起时，先清除所有旧的成功任务（替换而不是追加）
localStorage.setItem(OUTBOUND_JOBS_KEY, JSON.stringify(successJobs));
console.log('存储外呼任务成功，数量:', successJobs.length);
+
+ // 外呼成功后，清除所有失败记录（新任务开始时应清空旧记录）
+ localStorage.removeItem(`${OUTBOUND_JOBS_KEY}_failed`);
+ console.log('外呼成功后清除所有失败记录');
+
+ // 触发自定义事件，通知 OutboundCallWidget 组件立即刷新
+ setTimeout(() => {
+ window.dispatchEvent(new CustomEvent('outbound-jobs-updated'));
+ }, 300);
+ }
+
+ // 存储失败的任务到 localStorage（用于气泡显示）
+ if (failedJobs.length > 0) {
+ console.log('准备存储失败任务:', failedJobs);
+ // 读取现有的失败任务
+ const storedFailedJobs = JSON.parse(localStorage.getItem(`${OUTBOUND_JOBS_KEY}_failed`) || '[]');
+
+ // 去重：按 personId 去重，保留最新的错误信息
+ const uniqueFailedJobs = [...storedFailedJobs];
+ failedJobs.forEach(newJob => {
+ const existingIndex = uniqueFailedJobs.findIndex(job => job.personId === newJob.personId);
+ if (existingIndex >= 0) {
+ // 更新已存在的失败任务
+ uniqueFailedJobs[existingIndex] = newJob;
+ } else {
+ // 添加新的失败任务
+ uniqueFailedJobs.push(newJob);
+ }
+ });
+
+ // 清理超过24小时的失败任务
+ const now = Date.now();
+ const cleanedFailedJobs = uniqueFailedJobs.filter(job => {
+ return (now - job.startTime) < 24 * 60 * 60 * 1000; // 24小时
+ });
+
+ localStorage.setItem(`${OUTBOUND_JOBS_KEY}_failed`, JSON.stringify(cleanedFailedJobs));
+ console.log('存储外呼失败任务，数量:', cleanedFailedJobs.length);
}
// 提示失败的任务
@@ -180,6 +263,87 @@
console.log('Using fallback start time:', new Date(fallbackTime).toLocaleString());
}
};
+
+ /**
+ * 加载证据材料数据
+ * @param {Object} params - 参数对象
+ * @param {string} params.caseId - 案件ID
+ * @param {string} params.caseType - 案件类型
+ * @param {string} params.platformCode - 平台编码
+ */
+ const loadEvidenceData = async (params) => {
+ setEvidenceData(prev => ({ ...prev, loading: true, error: null }));
+
+ try {
+ const response = await EvidenceAPIService.getEvidenceList({
+ case_id: params.caseId,
+ case_type: params.caseType || params.caseTypeFirst,
+ platform_code: params.platformCode
+ });
+
+ console.log('Evidence API response:', response);
+
+ const responseData = response.data || [];
+
+ // 分离申请人和被申请人材料
+ const applicantData = responseData.find(item => item.per_type === '15_020008-1');
+ const respondentData = responseData.find(item => item.per_type === '15_020008-2');
+
+ const applicantList = applicantData?.file_list?.slice(0, applicantData.file_count) || [];
+ const respondentList = respondentData?.file_list?.slice(0, respondentData.file_count) || [];
+
+ setEvidenceData({
+ applicantMaterials: applicantList,
+ respondentMaterials: respondentList,
+ loading: false,
+ error: null
+ });
+
+ console.log('Evidence data loaded:', { applicantList, respondentList });
+ } catch (err) {
+ console.error('加载证据材料失败:', err);
+ setEvidenceData(prev => ({
+ ...prev,
+ loading: false,
+ error: err.message || '加载证据材料失败'
+ }));
+ }
+ };
+
+ /**
+ * 加载调解协议数据
+ * @param {string} caseId - 案件ID
+ */
+ const loadAgreementData = async (caseId) => {
+ setAgreementData(prev => ({ ...prev, loading: true, error: null }));
+
+ try {
+ const response = await MediationAgreementAPIService.generateAgreement(caseId);
+
+ if (response?.data?.agreeContent) {
+ setAgreementData({
+ content: response.data.agreeContent,
+ loading: false,
+ error: null
+ });
+ console.log('Agreement data loaded');
+ } else {
+ setAgreementData({
+ content: '',
+ loading: false,
+ error: '协议内容为空'
+ });
+ }
+ } catch (err) {
+ console.error('加载调解协议失败:', err);
+ setAgreementData({
+ content: '',
+ loading: false,
+ error: err.message || '加载调解协议失败'
+ });
+ }
+ };
+
/**
* 加载案件数据
*/
@@ -199,20 +363,43 @@
console.log('Loading case data with params:', params);
+ if (!params.caseId) {
+ setError('caseId缺失');
+ setLoading(false);
+ return;
+ }
+
+ EvidenceAPIService.processCaseFilesOcr(params.caseId).catch((ocrError) => {
+ console.error('触发案件文件OCR失败:', ocrError);
+ });
+
+ try {
+ await OutboundBotAPIService.syncStatusByCase({ caseId: params.caseId });
+ } catch (syncError) {
+ console.error('同步外呼状态失败:', syncError);
+ }
+ try {
+ await OutboundBotAPIService.backfillConversationByCase({ caseId: params.caseId });
+ } catch (backfillError) {
+ console.error('回补通话记录失败:', backfillError);
+ }
+
// 调用API获取数据
+ // 将URL中的auth_token转换为authorization传入API
const response = await ProcessAPIService.getCaseProcessInfo(
params.caseId,
{
caseTypeFirst: params.caseTypeFirst,
- platform_code: params.platform_code
+ platform_code: params.platform_code,
+ authorization: params.auth_token || params.authorization || ''
}
);
// 提取timeline数据
const timelineData = response.timeline || response.data?.timeline || response;
- // 提取nodes数据（确保为数组）
- const nodesData = response.nodes || response.data?.nodes || [];
+ // 提取nodes数据（确保为数组），兼容 nodeList 和 nodes 两种字段名
+ const nodesData = response.data?.nodeList || response.data?.nodes || response.nodes || [];
console.log('API Response:', response);
console.log('Extracted nodesData:', nodesData);
@@ -221,6 +408,26 @@
setCaseData(timelineData);
setProcessNodes(Array.isArray(nodesData) ? nodesData : []); // 确保为数组
setHasLoaded(true); // 标记已加载
+
+ // 并行加载证据材料和调解协议数据（在终态检查之前，确保数据完整性）
+ await Promise.all([
+ loadEvidenceData({
+ caseId: params.caseId,
+ caseType: params.caseType || params.caseTypeFirst,
+ caseTypeFirst: params.caseTypeFirst,
+ platformCode: params.platform_code
+ }),
+ loadAgreementData(params.caseId)
+ ]);
+
+ // 检查终态状态（调解成功/失败/人工接管），终态不执行外呼和存储
+ const mediationState = timelineData.mediation?.state;
+ const isTerminalState = [2, 3, 4].includes(mediationState);
+
+ if (isTerminalState) {
+ console.log('案件已处于终态状态:', mediationState, '，跳过外呼和存储');
+ return;
+ }
// 保存到localStorage
saveToStorage(timelineData);
@@ -241,18 +448,8 @@
message.error('加载案件数据失败，请稍后重试');
// 使用Mock数据（缓存数据不包含nodes，所以统一使用Mock）
- console.log('===== 使用Mock数据 =====');
- const mockData = mockTimelineData.data.timeline;
- const mockNodes = mockTimelineData.data.nodes || [];
- console.log('mockData:', mockData);
- console.log('mockNodes:', mockNodes);
- setCaseData(mockData);
- setProcessNodes(mockNodes);
- saveToStorage(mockData);
setHasLoaded(true);
- // Mock数据也加载任务时间
- await loadTaskTime(mockData);
} finally {
setLoading(false);
}
@@ -297,7 +494,13 @@
refreshData,
loadCaseData,
taskStartTime, // 任务开始时间
- isTaskTimeFallback // 是否降级模式
+ isTaskTimeFallback, // 是否降级模式
+ // 证据材料数据
+ evidenceData,
+ loadEvidenceData,
+ // 调解协议数据
+ agreementData,
+ loadAgreementData
};
return (
--
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