From 4d5e72b8da64108455b541eeb13aef5132b6bbc7 Mon Sep 17 00:00:00 2001
From: tony.cheng <chengmingwei_1984122@126.com>
Date: Thu, 12 Feb 2026 13:36:20 +0800
Subject: [PATCH] feat: 智能外呼功能优化 - 失败任务红点提示 + 重复气泡去重
---
web-app/src/contexts/CaseDataContext.jsx | 183 +++++++++++++++++++++++++++++++++++++++------
1 files changed, 158 insertions(+), 25 deletions(-)
diff --git a/web-app/src/contexts/CaseDataContext.jsx b/web-app/src/contexts/CaseDataContext.jsx
index b430a09..976a0c5 100644
--- a/web-app/src/contexts/CaseDataContext.jsx
+++ b/web-app/src/contexts/CaseDataContext.jsx
@@ -6,6 +6,7 @@
import React, { createContext, useContext, useState, useEffect, useRef } from 'react';
import { message } from 'antd';
import ProcessAPIService from '../services/ProcessAPIService';
+import OutboundBotAPIService from '../services/OutboundBotAPIService';
import { getMergedParams } from '../utils/urlParams';
import { mockTimelineData } from '../mocks/timeline';
import { getFallbackStartTime, parseTimeString } from '../utils/timeFormatter';
@@ -15,6 +16,7 @@
// localStorage键名
const STORAGE_KEY = 'case_data_timeline';
+const OUTBOUND_JOBS_KEY = 'outbound_call_jobs';
/**
* CaseDataProvider组件
@@ -30,21 +32,6 @@
const [hasLoaded, setHasLoaded] = useState(false); // 防止重复加载
/**
- * 从localStorage读取数据
- */
- const loadFromStorage = () => {
- try {
- const stored = localStorage.getItem(STORAGE_KEY);
- if (stored) {
- return JSON.parse(stored);
- }
- } catch (err) {
- console.error('Failed to load data from localStorage:', err);
- }
- return null;
- };
-
- /**
* 保存数据到localStorage
*/
const saveToStorage = (data) => {
@@ -52,6 +39,149 @@
localStorage.setItem(STORAGE_KEY, JSON.stringify(data));
} catch (err) {
console.error('Failed to save data to localStorage:', err);
+ }
+ };
+
+ /**
+ * 检查是否有活跃的外呼任务
+ * @returns {boolean} 是否有活跃任务
+ */
+ const hasActiveOutboundJobs = () => {
+ try {
+ const stored = localStorage.getItem(OUTBOUND_JOBS_KEY);
+ if (!stored) return false;
+
+ const jobs = JSON.parse(stored);
+ const activeStatuses = ['Scheduling', 'Executing', 'Paused', 'Drafted'];
+
+ // 过滤出活跃状态的任务
+ const activeJobs = jobs.filter(job => activeStatuses.includes(job.callStatus));
+ return activeJobs.length > 0;
+ } catch (err) {
+ console.error('检查活跃外呼任务失败:', err);
+ return false;
+ }
+ };
+
+ /**
+ * 触发智能外呼
+ * @param {Object} timeline - 案件时间线数据
+ */
+ const triggerOutboundCall = async (timeline) => {
+ try {
+ const { mediation } = timeline;
+ if (!mediation) {
+ console.warn('缺少必要参数:timeline.mediation，跳过外呼触发:', timeline);
+ return;
+ }
+ const { state } = mediation;
+ if (state >= 2) { // 2：调解成功,3:调解失败，4:人工接管
+ console.warn('调解状态已结束,mediation.state:', state);
+ return;
+ }
+ // 检查是否已有活跃任务，如有则跳过
+ if (hasActiveOutboundJobs()) {
+ console.log('检测到活跃外呼任务，跳过发起新外呼');
+ return;
+ }
+
+ const mediationId = timeline.id;
+ const caseId = timeline.case_id;
+
+ if (!mediationId || !caseId) {
+ console.warn('缺少必要参数，跳过外呼触发:', { mediationId, caseId });
+ return;
+ }
+
+ console.log('发起智能外呼，mediationId:', mediationId, ', caseId:', caseId);
+
+ // 调用外呼API
+ const response = await OutboundBotAPIService.makeCallV2({
+ mediationId: String(mediationId),
+ caseId: String(caseId),
+ callAuto: 0,
+ callPersonId: ''
+ });
+
+ // 处理响应
+ if (response?.data && Array.isArray(response.data)) {
+ const successJobs = [];
+ const failedJobs = [];
+
+ // 分类成功和失败的记录
+ response.data.forEach(item => {
+ if (item.errorCode === 0 && item.jobId) {
+ successJobs.push({
+ jobId: item.jobId,
+ callStatus: item.callStatus || 'Scheduling',
+ personId: item.personId,
+ mediationId: item.mediationId,
+ caseId: String(caseId), // 添加 caseId 字段用于轮询
+ perClassName: item.perClassName || '', // 添加人员类型名称
+ trueName: item.trueName || '', // 添加真实姓名
+ startTime: item.createdTime || item.start_time,
+ pollStartTime: Date.now(),
+ retryCount: 0
+ });
+ } else if (item.errorCode > 0) {
+ failedJobs.push({
+ personId: item.personId,
+ message: item.message || '未知错误',
+ perClassName: item.perClassName || '', // 添加人员类型名称
+ trueName: item.trueName || '', // 添加真实姓名
+ errorCode: item.errorCode, // 添加错误码
+ startTime: new Date(item.startTime || item.start_time).getTime() // 转换为时间戳
+ });
+ }
+ });
+
+ // 存储成功的任务到 localStorage
+ if (successJobs.length > 0) {
+ localStorage.setItem(OUTBOUND_JOBS_KEY, JSON.stringify(successJobs));
+ console.log('存储外呼任务成功，数量:', successJobs.length);
+ }
+
+ // 存储失败的任务到 localStorage（用于气泡显示）
+ if (failedJobs.length > 0) {
+ console.log('准备存储失败任务:', failedJobs);
+ // 读取现有的失败任务
+ const storedFailedJobs = JSON.parse(localStorage.getItem(`${OUTBOUND_JOBS_KEY}_failed`) || '[]');
+
+ // 去重：按 personId 去重，保留最新的错误信息
+ const uniqueFailedJobs = [...storedFailedJobs];
+ failedJobs.forEach(newJob => {
+ const existingIndex = uniqueFailedJobs.findIndex(job => job.personId === newJob.personId);
+ if (existingIndex >= 0) {
+ // 更新已存在的失败任务
+ uniqueFailedJobs[existingIndex] = newJob;
+ } else {
+ // 添加新的失败任务
+ uniqueFailedJobs.push(newJob);
+ }
+ });
+
+ // 清理超过24小时的失败任务
+ const now = Date.now();
+ const cleanedFailedJobs = uniqueFailedJobs.filter(job => {
+ return (now - job.startTime) < 24 * 60 * 60 * 1000; // 24小时
+ });
+
+ localStorage.setItem(`${OUTBOUND_JOBS_KEY}_failed`, JSON.stringify(cleanedFailedJobs));
+ console.log('存储外呼失败任务，数量:', cleanedFailedJobs.length);
+ }
+
+ // 提示失败的任务
+ if (failedJobs.length > 0) {
+ const failedMsg = failedJobs
+ .map(job => `${job.personId}（${job.message}）`)
+ .join('、');
+ message.warning(`部分联系人外呼失败：${failedMsg}`);
+ console.warn('部分外呼失败:', failedJobs);
+ }
+ }
+ } catch (err) {
+ console.error('智能外呼发起失败:', err);
+ message.error('智能外呼发起失败，请检查网络后重试');
}
};
@@ -137,8 +267,21 @@
setProcessNodes(Array.isArray(nodesData) ? nodesData : []); // 确保为数组
setHasLoaded(true); // 标记已加载
+ // 检查终态状态（调解成功/失败/人工接管），终态不执行外呼和存储
+ const mediationState = timelineData.mediation?.state;
+ const isTerminalState = [2, 3, 4].includes(mediationState);
+
+ if (isTerminalState) {
+ console.log('案件已处于终态状态:', mediationState, '，跳过外呼和存储');
+ return;
+ }
+
// 保存到localStorage
saveToStorage(timelineData);
+
+ // 触发智能外呼
+ await triggerOutboundCall(timelineData);
+
// 加载任务时间数据
await loadTaskTime(timelineData);
@@ -152,18 +295,8 @@
message.error('加载案件数据失败，请稍后重试');
// 使用Mock数据（缓存数据不包含nodes，所以统一使用Mock）
- console.log('===== 使用Mock数据 =====');
- const mockData = mockTimelineData.data.timeline;
- const mockNodes = mockTimelineData.data.nodes || [];
- console.log('mockData:', mockData);
- console.log('mockNodes:', mockNodes);
- setCaseData(mockData);
- setProcessNodes(mockNodes);
- saveToStorage(mockData);
setHasLoaded(true);
- // Mock数据也加载任务时间
- await loadTaskTime(mockData);
} finally {
setLoading(false);
}
--
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