From 6b14010e1765842acc437ab130e5815bc623788d Mon Sep 17 00:00:00 2001
From: chengmw <chengmingwei_1984122@126.com>
Date: Thu, 02 Apr 2026 14:59:59 +0800
Subject: [PATCH] feat: 优化警告提示和调解流程 UI，新增 AI 背景和图片资源
---
web-app/src/components/common/OutboundCallWidget.jsx | 183 ++++++++++++++++++++++++++++++++++++++++++---
1 files changed, 169 insertions(+), 14 deletions(-)
diff --git a/web-app/src/components/common/OutboundCallWidget.jsx b/web-app/src/components/common/OutboundCallWidget.jsx
index f5bdce5..b540357 100644
--- a/web-app/src/components/common/OutboundCallWidget.jsx
+++ b/web-app/src/components/common/OutboundCallWidget.jsx
@@ -1,22 +1,38 @@
import React, { useState, useEffect, useCallback, useRef } from 'react';
import { useCaseData } from '../../contexts/CaseDataContext';
import OutboundBotAPIService from '../../services/OutboundBotAPIService';
+import ProcessAPIService from '../../services/ProcessAPIService';
import { message } from 'antd';
const OUTBOUND_JOBS_KEY = 'outbound_call_jobs';
// 活跃状态列表
-const ACTIVE_STATUSES = ['Scheduling', 'InProgress', 'Calling', 'Ringing', 'Answered'];
+const ACTIVE_STATUSES = ['Scheduling', 'Executing', 'Paused', 'Drafted', 'InProgress', 'Calling', 'Ringing', 'Answered'];
+
+// Scheduling 状态 - 此状态变化不需要调用更新API
+const SCHEDULING_STATUS = 'Scheduling';
+const BACKEND_STATUSES = ['Scheduling', 'Executing', 'Succeeded', 'Paused', 'Failed', 'Cancelled', 'Drafted'];
+const STATUS_TO_BACKEND = {
+ InProgress: 'Executing',
+ Calling: 'Executing',
+ Ringing: 'Executing',
+ Answered: 'Executing'
+};
+const isActiveStatus = (status) => !status || ACTIVE_STATUSES.includes(status);
/**
* 智能外呼通话显示组件
* 显示在页面右下角的气泡组件，支持多人通话
+ * @param {Object} props
+ * @param {Function} props.onSwitchTab - Tab切换回调
+ * @param {Function} props.onRefreshData - 数据刷新回调
*/
-const OutboundCallWidget = () => {
+const OutboundCallWidget = ({ onSwitchTab, onRefreshData }) => {
const { caseData } = useCaseData();
const [isVisible, setIsVisible] = useState(false); // 默认隐藏
- const [isMinimized, setIsMinimized] = useState(true);
+ const [isMinimized, setIsMinimized] = useState(false); // 默认展开（非最小化）
const [calls, setCalls] = useState([]);
+ const [mediationRecords, setMediationRecords] = useState([]); // AI调解记录
const isMountedRef = useRef(true);
// 轮询间隔（毫秒）
@@ -27,6 +43,28 @@
// 获取 caseId
const caseId = caseData?.caseId || caseData?.case_id;
+
+ // 获取 mediationId
+ const mediationId = caseData?.mediation?.id;
+
+ // 加载AI调解记录（无Loading效果）
+ const loadMediationRecords = useCallback(async () => {
+ if (!mediationId) return;
+
+ try {
+ const response = await ProcessAPIService.getProcessRecords({
+ mediation_id: mediationId
+ });
+
+ if (isMountedRef.current) {
+ setMediationRecords(response.data || []);
+ console.log('AI调解记录加载成功:', response.data?.length || 0, '条');
+ }
+ } catch (err) {
+ console.error('加载AI调解记录失败:', err);
+ // 不显示错误提示，不设置loading状态
+ }
+ }, [mediationId]);
// 格式化通话时长
const formatDuration = (seconds) => {
@@ -96,8 +134,14 @@
}
});
+ // 获取成功任务的 personId 集合
+ const successPersonIds = new Set(successJobs.map(job => job.personId));
+
+ // 过滤掉已有成功任务的 personId 对应的失败任务（成功任务优先）
+ const filteredFailedJobs = uniqueFailedJobs.filter(job => !successPersonIds.has(job.personId));
+
// 合并所有任务
- return [...successJobs, ...uniqueFailedJobs];
+ return [...successJobs, ...filteredFailedJobs];
} catch (err) {
console.error('读取外呼任务失败:', err);
return [];
@@ -121,6 +165,59 @@
};
/**
+ * 批量更新通话状态到后端
+ * @param {Array} jobsToUpdate - 需要更新的任务列表
+ * @returns {Promise<boolean>} 是否有成功的更新
+ */
+ const updateCallStatusToBackend = async (jobsToUpdate) => {
+ if (!jobsToUpdate || jobsToUpdate.length === 0) return false;
+
+ try {
+ // 并行调用所有任务的更新API
+ const results = await Promise.all(
+ jobsToUpdate.map(async (job) => {
+ try {
+ const statusToUpdate = job.backendStatus || job.newStatus;
+ if (!statusToUpdate) {
+ return { success: false, job };
+ }
+ await OutboundBotAPIService.updateCallStatus({
+ jobId: job.jobId,
+ callStatus: statusToUpdate
+ });
+ console.log(`状态更新成功: ${job.jobId} -> ${statusToUpdate}`);
+ return { success: true, job };
+ } catch (err) {
+ console.error(`状态更新失败: ${job.jobId}`, err);
+ return { success: false, job };
+ }
+ })
+ );
+
+ // 检查是否有成功的更新
+ const hasSuccess = results.some(r => r.success);
+ return hasSuccess;
+ } catch (err) {
+ console.error('批量更新状态失败:', err);
+ return false;
+ }
+ };
+
+ /**
+ * 触发页面更新（刷新数据 + 切换Tab）
+ */
+ const triggerPageUpdate = useCallback(() => {
+ // 刷新案件数据
+ if (onRefreshData) {
+ onRefreshData();
+ }
+ // 切换到AI调解实时看板
+ if (onSwitchTab) {
+ onSwitchTab('mediation-board');
+ }
+ }, [onRefreshData, onSwitchTab]);
+
+ /**
* 移除终态或超时的任务
* @param {Array} jobs - 当前任务数组
* @returns {Array} 清理后的任务数组
@@ -129,7 +226,7 @@
const now = Date.now();
return jobs.filter(job => {
// 检查是否为活跃状态
- if (ACTIVE_STATUSES.includes(job.callStatus)) {
+ if (isActiveStatus(job.callStatus)) {
// 检查是否超时（2小时）
const elapsed = now - (job.pollStartTime || job.startTime || now);
if (elapsed > 2 * 60 * 60 * 1000) {
@@ -150,7 +247,7 @@
const storedJobs = loadJobsFromStorage();
// 分离成功任务和失败任务
- const successJobs = storedJobs.filter(job => !job.errorCode && ACTIVE_STATUSES.includes(job.callStatus));
+ const successJobs = storedJobs.filter(job => !job.errorCode && isActiveStatus(job.callStatus));
const failedJobs = storedJobs.filter(job => job.errorCode > 0);
if (successJobs.length === 0) {
@@ -164,6 +261,9 @@
return;
}
+ // 收集需要更新到后端的任务（状态变化且原状态不是Scheduling）
+ const jobsNeedBackendUpdate = [];
+
// 并行查询所有任务的状态
const updatedJobs = await Promise.all(
successJobs.map(async (job) => {
@@ -176,13 +276,26 @@
if (response?.data) {
const newStatus = response.data.callStatus;
+ if (!newStatus) {
+ return job;
+ }
+ const backendStatus = STATUS_TO_BACKEND[newStatus] || newStatus;
// 如果状态发生变化，更新任务
if (newStatus !== job.callStatus) {
console.log(`任务 ${job.jobId} 状态更新: ${job.callStatus} -> ${newStatus}`);
+ // 检查是否需要调用后端更新API（排除Scheduling状态）
+ if (backendStatus !== SCHEDULING_STATUS && BACKEND_STATUSES.includes(backendStatus)) {
+ jobsNeedBackendUpdate.push({
+ ...job,
+ newStatus,
+ backendStatus
+ });
+ }
+
// 如果是终态，可以从轮询中移除
- if (!ACTIVE_STATUSES.includes(newStatus)) {
+ if (!isActiveStatus(newStatus)) {
console.log(`任务 ${job.jobId} 达到终态: ${newStatus}`);
return null; // 标记为删除
}
@@ -224,6 +337,16 @@
// 清理超时任务
const cleanedJobs = cleanupJobs(filteredJobs);
+ // 如果有需要更新到后端的任务，批量调用更新API
+ if (jobsNeedBackendUpdate.length > 0) {
+ const hasUpdateSuccess = await updateCallStatusToBackend(jobsNeedBackendUpdate);
+
+ // 如果有成功的更新，触发页面更新
+ if (hasUpdateSuccess) {
+ triggerPageUpdate();
+ }
+ }
+
// 保存到 localStorage
saveJobsToStorage(cleanedJobs);
@@ -238,22 +361,49 @@
setIsVisible(true);
}
}
- }, [isVisible]);
+ }, [isVisible, triggerPageUpdate]);
// 定时轮询通话状态
useEffect(() => {
+ // 组件挂载时设置为 true
+ isMountedRef.current = true;
+
// 初始加载
fetchCallStatus();
+ loadMediationRecords(); // 初始加载调解记录
// 设置轮询定时器（10秒间隔）
- const interval = setInterval(fetchCallStatus, POLL_INTERVAL);
+ const interval = setInterval(() => {
+ fetchCallStatus();
+ loadMediationRecords(); // 每10秒加载一次AI调解记录
+ }, POLL_INTERVAL);
+
+ // 监听外呼任务更新事件（立即刷新）
+ const handleOutboundJobsUpdated = () => {
+ console.log('收到外呼任务更新事件，立即刷新');
+ fetchCallStatus();
+ };
+ window.addEventListener('outbound-jobs-updated', handleOutboundJobsUpdated);
+
+ // 监听调解终止事件（关闭外呼气泡）
+ const handleMediationTerminated = () => {
+ console.log('收到调解终止事件，关闭外呼气泡');
+ setIsVisible(false);
+ setIsMinimized(true);
+ // 清空localStorage中的外呼任务
+ localStorage.removeItem(OUTBOUND_JOBS_KEY);
+ setCalls([]);
+ };
+ window.addEventListener('mediation-terminated', handleMediationTerminated);
// 清理函数
return () => {
clearInterval(interval);
+ window.removeEventListener('outbound-jobs-updated', handleOutboundJobsUpdated);
+ window.removeEventListener('mediation-terminated', handleMediationTerminated);
isMountedRef.current = false;
};
- }, [fetchCallStatus]);
+ }, [fetchCallStatus, loadMediationRecords]);
// 关闭气泡
const handleClose = (e) => {
@@ -291,6 +441,11 @@
// 其他状态的任务正常显示
return true;
});
+
+ // 如果没有活跃任务且不可见，不渲染任何内容
+ if (activeCalls.length === 0 && !isVisible) {
+ return null;
+ }
// 如果最小化，显示AI客服图标
if (isMinimized) {
@@ -462,14 +617,14 @@
{call.errorCode > 0 ? (
// 失败任务显示
<span>
- {call.perClassName || '联系人'}
+ {call.perTypeName || '联系人'}
{call.trueName && `（${call.trueName}）`}：
{call.message}
</span>
) : (
- // 成功任务显示
+ // 成功任务显示 - 使用 perTypeName 字段（申请方当事人/被申请方当事人）
<span>
- 正在与{call.perClassName || '申请方'}（{call.trueName || call.personId}）电话沟通中...
+ 正在与{call.perTypeName || '申请方当事人'}（{call.trueName || call.personId}）电话沟通中...
</span>
)}
</div>
@@ -562,4 +717,4 @@
);
};
-export default OutboundCallWidget;
\ No newline at end of file
+export default OutboundCallWidget;
--
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